All DStv Errors, Cause and Solution

Yes DStv Errors occurs; this is because there is no doubt that DSTV is the most used premium cable TV in Nigeria and Africa as a whole.

This is because it covers a whole range or varieties of content that other cable TV does not have access to.

But just like all programs, there are bound to be errors that disturb the running of these programs.

Have you ever been viewing a particular show on your DSTV cable and suddenly an error message appears on your TV screen which stops the show you are watching, it can be very frustrating and annoying, right?

Most of the times, we do not know the cause of the error or how to go about fixing this error to make viewing easier for us.

However, do not worry; this article will give you an overview of all the DSTV errors, causes of DStv error code and also solutions to clear DStv error codes.

Also Read: All DStv Packages, Channels & Subscription Price

Common DStv Error Message

See below for the common DStv error message you can find while viewing you favourite movies:

  • DStv showing no signal this is due to bad weather
  • DStv says now something went wrong, it can also be weather condition
  • DStv explora errors
  • Service is currently scrambled

List of all DStv Errors, Cause and Solution

DSTV customers or users experience different error DStv codes, which display on their screen sometimes, which disrupts the content they are viewing.

All the DSTV error codes have its meaning and the best way to solve the error code is to identify or know the cause of the error.

Below is the list of all DSTV error codes, with the cause of each of the errors and here also, you will find how to fix DStv error correctly when it happened.

All DSTV Error Codes

Below are list of all DStv error codes, causes, and solutions:

DStv errors code

DStv E04 Error code

Error message: Please insert Smartcard

Cause of Error: Your DSTV Smartcard is not properly inserted or the Smart card is damaged

Solution: Switch off your DSTV decoder, eject the Smartcard, and check if the terminal is rough or rusted. If yes, clean the terminal (chip) with methylated spirit and then insert it back.

If it’s not rough or rusted, then insert the Smartcard properly. If it still did not work then it could be that the Smartcard or decoder is damaged and can only be fixed by DStv maintenance personnel.

DStv E05 Error code

Error message: Cannot read Smartcard

Cause of Error: Your DSTV Smartcard is not properly inserted or the Smart card is damaged.

Solution: Refer back to the solution of error E04.

E06 DStv Error code

Error message: Smart card is faulty, cannot read smartcard.

Cause of Error:  Your DSTV Smartcard is not properly inserted or the Smart card could be damaged.

Solution: Refer back to the solution of error E04.

DStv E07 Error code

Error message: Checking Smartcard

Cause of Error: Your DSTV Smartcard is not properly inserted or the Smart card is damaged.

Solution: Refer back to the solution of error E04.

Also Read: All DStv Packages, Channels & Subscription Price

E14 DStv Error code

Error message: Service is currently scrambled

Cause of Error: No or bad signal or your subscription has expired

Solution: Give it some time usually 3-5 minutes if your subscription has not expired. You can also check menu option on the decoder and check the signal quality and strength if it’s good.

DStv E16 Error code

Error message: Service is currently scrambled

Cause of Error: No or bad signal or your subscription has expired

Solution: Give it up to 3-5 minutes if your subscription has not expired. Or better still, you can check menu option on the DStv decoder and check the signal quality and strength if it’s good as started.

E17 DStv Error code

Error message: Smartcard marriage conflict.

Cause of Error: Smartcard pairing issue

Solution: Reset your DSTV decoder account pairing or send an SMS message to 32472 with the error code E17 and your Smartcard number so it can be fixed.

DStv E18 Error code

Error message: Unknown Smart card

Cause of Error: A Non-DSTV card has been inserted.

Solution: Make sure that you are using a DSTV smartcard and it should also be inserted properly.

E19 DS-TV Error code

Error message: Service is currently scrambled. Please wait……

Cause of Error: Decoder is checking your subscription status

Solution: Give it few minutes usually 3-5 minutes to validate your subscription status. Contact DSTV Customer care centre if it is not fixed.

DStv E30 Error code

Error message: Service is currently scrambled. Please wait……

Cause of Error: Decoder is checking your subscription status

Solution: This usually takes up to 3-5 minutes to validate your subscription status. You are to contact DSTV Customer care service for more support on how to fix it.

E34 DStv Error code

Error message: Cannot read Smartcard

Cause of Error: Smartcard is not valid

Solution: Contact the DSTV customer care centre.

DS-TV E37 Error code

Error message: Invalid channel number

Cause of Error: You selected a channel number that does not exist on the list of cannels on your decoder

Solution: Select another channel

E38 Error code on DSTV

Error message: The program Map Table unavailable.

Cause of Error: An invalid or faulty cable connection

Solution: Check the cable connection to your decoder.

E42 DStv Error code

Error message: Parental control PIN is blocked

Cause of Error: The channel is encrypted and cannot be accessed

Solution: Go to menu option and decrypt channel with the locked PIN.

DStv E43 Error code

Error message: Not available in this country

Cause of Error: DSTV broadcasting country is invalid

Solution: Contact DSTV

E44 Error code on DStv

Error message: No Parental Guard (PG) status is available

Cause of Error: The channel or station is under parental guard

Solution: Enter the PIN to unlock and view the channel.

Why E45 Error code on my DStv

Error message: Service not allowed

Cause of Error: Not authorized to use the DSTV service

Solution: Contact DSTV customer care.

How can i Fix E50 DStv Error code

Error message: No services available

Cause of Error: You selected the wrong DSTV package or the Package that you are not subscribed to.

Solution: Select the DSTV package you paid for.

To Solve E70 Error code on DStv

Error message: Services not available on TV2

Cause of Error: Program not on secondary TV because of copyright issues.

Solution: Watch on main TV, that is, TV1.

Why is my DStv showing E71 Error code

Error message: Song title and artist information not available.

Cause of Error: Program not on secondary TV because of copyright issues.

Solution: Watch on main TV, that is, TV1.

DStv E72 Error code

Error message: Rescan in progress.

Cause of Error: your decoder is still searching or booting for channels.

Solution: Do not switch off the decoder while it rescans or reboot.

E73 DStv Error code

Error message: TV link overload

Cause of Error: Connection issue

Solution: Check your connections properly and make sure it is connected well.

DStv E74 Error code

Error message: LNB1 overload

Cause of Error: TV1 LNB connection issues

Solution: Check your connections.

How to Solve DStv E75 Error code

Error message:  LNB2 overload

Cause of Error: TV2 LNB connection issues

Solution: Check all your connections very well.

Conclusion

Fixing errors on DStv certain but there you have it, I have discussed elaborately on all DSTV errors, and codes, the causes of these errors and also the solution to these errors to make viewing easier for you.

All you needed to know on DSTV errors and solutions have been highlighted in this article on fixing dstv errors.

Read carefully and have a better knowledge on DSTV errors, the causes and how to solve them when next they occur.

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Njoku Valentine

Hi! Am Njoku Valentine Ernest popularly known as ValErnest, am the admin of GenGuide blog, I love sharing general guides ranging from tech gist, updates, reviews, latest happening, and listing in any area that may interest my audience. Am a graduate of The Federal Polytechnic Bida, Niger State in the Computer Science department.

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