Get Started With The Ecobank Mobile App

Ecobank Mobile App makes it super easy to bank on the go 24/7. Manage your everyday banking needs anywhere and anytime directly from your smart mobile device. This is another version of Ecobank internet banking but with a mobile app.

Banking with this app is only accessible to smartphone users (i.e those that have a mobile device with an internet connection). Meanwhile, non-smartphone users can also enjoy banking using the Ecobank USSD code.

With the Ecobank mobile banking app, you can manage your account, send money, make payments online and get help from Ecobank Plc in all the 33 African countries where Ecobank is present.

What is the Ecobank Mobile App?

Ecobank Mobile App or Mobile Money is a secured, convenient, and reliable mobile-based channel used to perform financial transactions on the go by both Ecobank account holders and non-account holders of the bank.

Ecobank Mobile App

The ways to bank with Ecobank mobile app are not quite different from other bank’s mobile banking app but if still find it to be difficult, don’t worry I will be showing your how to get started.

First, do you have the Ecobank banking app installed on your mobile device? If YES, you are good to go, and if NO, follow the steps below to get it downloaded to your device.

Where to Download Ecobank App

Where can I download Ecobank App, Android users download the app on Google Play Store, iOS users download the app on Apple Store (App Store), BlackBerry users download the app on BlackBerry World.

How to download Ecobank Mobile Banking App

Here is how to download and install Ecobank mobile app:

  • As started above, go to your App Store
  • Type “Ecobank Mobile App” or “Ecobank Mobile” in the search box
  • To install Eco bank mobile App, click on the Install button
  • Once the app is successfully installed, click “Open” to launch the app or “Exit” to close the download/installation window.
  • You can decide whether to launch the Ecobank App by clicking on the Ecobank mobile app icon on your mobile phone menu.

Ecobank Mobile Banking Login

To login to your Eco bank mobile app, follow the guide below:

  • Go to your mobile phone app menu
  • Click on the “Ecobank mobile app icon”
  • Enter your user ID and password
  • Lastly, click the “Login” button.

Now that you’ve successfully downloaded, install, and login to your Eco bank mobile app, is now time to start using the app. Proceed below to achieve this.

How do I start using the Ecobank Mobile APP?

First, you will need to enroll for Ecobank Mobile, after download and the Ecobank Mobile App is available in Play Store and Appstore and after getting it, proceed to registration.

Registering the Ecobank Mobile Money App can be done in 3 different ways, using Ecobank internet banking service, using an instant debit card, or an Xpress account on your mobile device. Let’s work you through each.

To activate your Eco bank mobile app profile with your debit card will require providing a Card Number and PIN while that of Ecobank Internet Banking requires internet banking credentials.

And there’s no limit on the number of ATM cards you can attach to the Ecobank App.

Note, the non-Ecobank customer will require you to open an “Xpress Account” or “Use my Non Ecobank Card” features once login into the App.

How to Activate Ecobank Mobile App

To activate the Eco mobile banking app, can be done as a first-time user or an existing user. Here is the step by step guideline:

Ecobank Mobile App registration for first time users

If you are a new Ecobank mobile user, follow the steps below to register and activate your mobile banking;

Hope you’ve downloaded the app? If no get it to download using the instruction above on how to download the app then follow the steps below and register:

  • Launch the Ecobank app.
  • Click on “New User” to register.
  • Once you’ve successfully registered, you will receive a One-Time Password with 6 digit PIN.
  • Login to the Ecobank app with the 6 digit PIN you’ve receive.
  • Change the 6 digit PIN to a new 6 digit PIN of your choice.
  • Now, to get access to your bank account via the mobile app, you’ll have to visit any Ecobank branch fill in an activation form and you’re done.

Eco bank mobile app activation for Existing Customers

Existing customers wanting to use the Ecobank mobile banking app should make sure they follow this instruction correctly. Now, to sign up for the Ecobank Mobile App as an existing Ecobank customer, see the steps below:

  • Simply download the Ecobank Mobile App.
  • From Apple Store (iOS device), Google Play (Android device), BlackBerry World (BlackBerry users).
  • Input your mobile number, select your country and language of choice then accept the terms and conditions
  • Next, you will activate Ecobank app profile with your debit card or Internet Banking credentials
  • Go to the menu and select “Open an Xpress Account”.
  • Complete registration as prompted and you will be done signing up for the Ecobank Mobile app.
  • Launch the Ecobank mobile App
  • Next is to verify your mobile device. To do this, simply dial Ecobank USSD code *326# using the registered number linked to your Ecobank account.
  • Perform a PIN change
  • Login to the Ecobank app with the new PIN and start banking immediately.

That’s all on how to activate Ecobank Mobile Money App as an existing Ecobank customer.

To sign up for the Ecobank Mobile App as a non-Ecobank customer

Do this:

  • Simply download the Ecobank Mobile App
  • Input your mobile number
  • Select your country and language of choice and accept the terms and conditions
  • Go to the menu and select “Open an Xpress Account” or “Use my Non Ecobank Card”.
  • Complete registration following the prompt.

How to Add another card to my Ecobank account on the mobile app

If you have ever asked how do I attach another bank’s card to my Ecobank account on the mobile app, it is 100% possible. To do this, follow the steps below:

  • Launch the App and login
  • Click on “Other Services” on the landing page of the Ecobank App.
  • Choose the option “Card Services”.
  • Then, select “Add Card”.
  • Complete all required details then you’re done.

Key benefits of Ecobank App

Some of the key benefits you will enjoy using Ecobank mobile app include:

  • Transfer funds to anyone, instantly, in and across 33 African countries by allowing you to send money to anyone with an Xpress or bank account.
  • Shop cash-free with Ecobank Plc. Pay – Visa or Masterpass and scan codes in store with this, there no need to carry cash.
  • Pay bills, top up airtime, buy airline ticket as well as other tickets and more on your mobile using the Ecobank App. Perfect for utilities, DSTV, school fees and more
  • You can as well go XPRESS and open an account online instantly on your mobile. This is super convenient, no account fees or paperwork.
  • Link your Visa or MasterCard from any bank. This is secure and reliable Ecobank mobile app and is for everyone.

What to do with Ecobank mobile banking App

What to do with this app is based on what services that are available on my Ecobank Mobile App and this includes Airtime purchase, Bill payments, Instant transfers, Card Services, View and request account statements, Travel ticket purchase, Branch ATM/POS Locator, etc.

How to Send Money with Ecobank App

Using the Ecobank transfer app to send money if you’ve ever asked how do I transfer money from my Ecobank account with its mobile app, do this;

  • Launch and Login to your App.
  • Click on the “transfer” button.
  • Enter the amount you wish to send to the person.
  • Input the recipient details (i.e account number, name, and bank).
  • Note, once you enter the account number of the person correctly, the beneficiary name will be populated automatically there is no need to type again.
  • Review transaction then enter transfer PIN.
  • Lastly, click “Send” button.

What to do with Ecobank app Send money

With the Ecobank mobile banking app send money features, you will do the following things;

  • Transfer money instantly to the 33 African countries where Ecobank is present.
  • Transfer cash between your own accounts.
  • Send money to other bank accounts both domestic and international.
  • Transfer funds to a mobile money wallet in the same country.
  • Send money by Email and SMS in same country.
  • Send funds to Visa card holders with Visa Direct.

How to Pay Merchant via Eco bank App

To pay a merchant or third-party using your Ecobank App, do this;  

  • Open and login to your Ecobank mobile app
  • Click on the “Transfer/Pay Merchant” button
  • Enter the merchant code then the amount you wish to pay
  • Confirm your transaction and enter the transfer PIN
  • Click on the “Send” button and you’re done.

Things to do with Ecobank App Make a payment

The Ecobank mobile app allows you to do the following with making payment features;

  • Pay your bills.
  • Buy Airtime (self/other) and data.
  • Pay merchants via QR with EcobankPay.
  • Request for payment from other Ecobank mobile app users.
  • Split payments with other Ecobank mobile app users.
  • Placing a standing order for future payment.
  • Cardless Withdrawal from any ATMs using Xpress Cash.

Airtime Top-Up Via Ecobank Mobile Money App

To top-up airtime whether for friends or family members can be done easily on the go without a hustle. To get started with airtime recharge using the Eco bank mobile app, do the following;

  • Open the Ecobank app on your mobile device
  • Login using your correct login details
  • Click the “Airtime Top-Up/Recharge” button
  • Fill in the recipient details correct (which include phone number, network type i.e MTN, Glo, Etisalat, or Airtel)
  • Enter the recharge amount
  • Check your airtime top-up summary and enter your transaction PIN
  • Click the “Send” button to complete buying airtime.

That’s how to recharge with the Ecobank banking app. And you can recharge up to NGN5,000 daily using the Eco bank mobile app.

How to reset my Ecobank App PIN

Asking what do I do if I have forgotten my PIN, this is very simple to solve just do this;

  • Launch the Ecobank mobile app
  • Click on “Other Services” on the bottom tab of the screen
  • Select Reset PIN
  • Then proceed to use your preferred method of resetting your PIN via, Debit Card, RIB credentials or Answer Security questions.
  • And follow the onscreen prompt to complete

What to do with Ecobank Manage your account Features

Yes, with the Eco bank mobile app, managing your account is simple and you can do the following with it:

  • View all your Ecobank accounts balances and transaction history
  • Open an Ecobank Xpress Account
  • Create and fund a Virtual card
  • Set travel notifications for enhanced card security
  • Block and unblock your bank card
  • Get all your notifications and alerts
  • Attach other bank cards for transactions
  • Add your banking profiles from different countries

How to Get help with Ecobank mobile app

With the Eco bank mobile app, you can get help using any of the following channels:

  • Chat with RAFIKI for questions and support
  • Locate nearest branches and ATMs point to you.
  • Give us feedback page on Ecobank official website.

Ecobank Contact Care Center

If you ever run into issues using the Ecobank banking app, you can simply reach the Ecobank customer care line, please dial +234 1 277 2904 or email: [email protected]

They also have Live Chat where you can speak with one of their agents online, 24 hours a daily.

To learn more about the Ecobank banking app, please visit Ecobank mobile app page here to get started.

Summary

Left for you to decide, if you’re an Ecobank account holder, get the Ecobank Mobile App now to start experiencing the convenience and power of digital banking.

Use the comment box below to send us a message if you have any. Please, don’t forget to share if you find this article helpful. Who knows it might help others also.

Frequently Asked Questions

Here are some questions people ask with respect to Ecobank mobile banking app:

I keep receiving Invalid Activation Code. What do I do?

You will have to enter your phone number without the initial zero (0) at the front. For example, if your mobile phone number is 08100744533, enter it this way 8100744533.

My account is locked. What do I do?

If you see the prompt to reset your account, select “YES” and then activate with your “Retail Internet Banking” credentials or your “Debit Card” details.

I am receiving Error saying “Sorry, something went wrong”

This error message is often related to connection issues. Firstly, ensure that your data connection is turned on and working at optimal speed. And if you still experience further challenges you may contact Ecobank support.

Njoku Valentine

Hi! Am Njoku Valentine Ernest popularly known as ValErnest, am the admin of GenGuide blog, I love sharing general guides ranging from tech gist, updates, reviews, latest happening, and listing in any area that may interest my audience. Am a graduate of The Federal Polytechnic Bida, Niger State in the Computer Science department.

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