Do you have issues with Afterpay not working? Or having trouble making an in-store purchase with your Afterpay account? This guide is here to help!
If Afterpay has suddenly vanished from checkout, here are a few general troubleshooting about Afterpay not working at checkout or in-stores purchase you should consider doing.
When I recently added Afterpay to my store but it’s not displayed anywhere and isn’t showing on my product page, find in the guide the following measure I took to get it right.
If your search lies between After Pay not working, thank you for contributing to the discussion! Firstly, have you checked with Afterpay to confirm that you’re using the proper key?
It’s possible that this is an account-related issue, in which case, Afterpay will be able to assist you but this guide contains the step by step process to troubleshoot Afterpay not working and its related issues.
Read Also: Afterpay Frequently Asked Questions And Answers.
How To Fix Afterpay Not Showing Up At Checkout
Here are some steps to take if Afterpay is not showing up at checkout session:
- To begin, check that the store you want to buy from accepts Afterpay by going to the In-Store section of the Shop page in the Afterpay app and checking the location displays on the map.
- Then, ensure that your phone mobile data is switched on for the Afterpay app (find this in phone settings for Afterpay, NOT data settings).
- Next, for each new purchase, remember to activate the Afterpay Card from the Card page of the Afterpay app. Also, note that the Afterpay Card cannot be used directly from Apple Wallet or Google Wallet.
- You must ensure that your card has sufficient funds. Afterpay usually checks to see if you have enough money for the first installment.
- It could be able to assist you save money on your purchase. Make sure your purchase does not exceed the amount for which you have been pre-approved.
Note the following issues will cause Afterpay not working if you are an existing Afterpay shopper:
- Your ability to make another purchase may be limited by outstanding payments.
- Your ability to make another purchase may be affected by the amount of ‘open’ purchases you presently have with us.
- Late payments in the past, even if made before a late fee was assessed, will reduce your spending limits on future purchases, both in store and online.
You will encounter the following errors if you are a new Afterpay shopper:
Afterpay set a lower spending limit for new shopperss, which grows over time if they make more purchases and have a strong payment history.
Read Also: How To Delete Afterpay Account.
How To Troubleshoot Afterpay Errors
If you received an error notice on Afterpay, the following information may be useful in troubleshooting:
This table contains Afterpay error message and description:
|Afterpay error messages||Descriptions|
|If your order didn’t go through, tap to authorize the Afterpay Card in the app and try again.||With each new purchase, remember to activate the Afterpay Card from the Card page of the Afterpay app. The Afterpay Card cannot be used directly from the Apple Wallet or Google Wallet.|
|Afterpay Card not accepted at your selected store, tap to try find participating stores.||The Afterpay Card is currently available in a limited number of locations and with a limited number of retailers. To find out which stores around you accept the Afterpay Card, go to the Card page of the app.|
|Insufficient Funds. Your payment method has insufficient funds, tap to update it then try again.||Afterpay usually checks your credit card to make sure you have enough money to cover your first installment. Please, make sure the card linked to the Afterpay card has enough funds to cover the first installment.|
|Your order didn’t go through, it exceeds your pre-approved spend amount of $X (spend amount).||Please ensure that the amount you spend does not exceed the amount you have been pre-approved to spend. Also keep in mind that pre-approval does not guarantee that you will be approved at the time of purchase.|
|Your order didn’t go through, Afterpay Card purchases at this store must be under $X.||Make sure your purchase does not exceed the retailer’s maximum purchase value. If you’re not sure what the limit is, ask a store employee.|
|Your order didn’t go through, Afterpay Card purchases at this store must be over $X.||Please ensure that your purchase exceeds the retailer’s minimum purchase value. If you’re not sure what the minimum is, ask a shop assistant.|
|Something’s wrong. Your order didn’t go through. Tap to try again, or contact Afterpay customer care for assistance.||This notice appears when there is a problem with the status of a customer’s account. To learn more, please contact Afterpay Customer Service department.|
|You have one or more payments overdue. Make a payment in the Orders tab to continue. Go to orders and get started.||When you have a late payment pending in your account, Afterpay will not allow you to make a new purchase. To be able to complete your in-store purchase, please pay off the late payment.|
|You have too many open orders. Pay one off in the Orders tab to make a new purchase. Go to orders and get started.||If you have too many open orders in your account, Afterpay will not allow you to make a new purchase. To complete your in-store purchase, please pay off an order.|
Frequently Asked Questions on Afterpay Not Working
Here are some of the reasons why After Pay stop working:
Why Afterpay Won’t Display On My Website?
Given the fact that the key isn’t saving, it sounds like it could be a browser issue if your account details are valid and your Afterpay account is completely activated.
In this situation, all you need to do is make sure you’re using a supported browser, which we recommend is Google Chrome.
It’s also a good idea to clean your cache and try again on a new device or with a different internet connection.
Also, check if your country is not denied the access to use Afterpay account or your device IP (Internet Protocol) is not that of a country that is denied access to use Afterpay.
Why is Afterpay not showing in category, product and checkout page?
If Afterpay not showing in the category, product, and checkout page, please consider the following suggestions:
- Clear, or flush the WP Rocket cache.
- Also, check that the Afterpay minimum and maximum order values have been loaded into the plugin settings page. If not, the API details may not have been entered correctly.
How do I fix the Afterpay not working issue?
Make sure you have sufficient funds in your Afterpay account and no past-due payments, and also make sure you downloaded the most recent version of the Afterpay app and a stable/high-speed internet connection.
Why is Afterpay down?
There’s a good chance that a large number of individuals are presently accessing the Afterpay app, which is prompting the server problem.
Why does Afterpay keep saying something went wrong?
It’s possible that your payment method is insufficiently funded. So, try updating it and then updating it again before trying.
Why did my Afterpay limit decrease?
This often happens because Afterpay takes into different considerations using factors like late payments and more.
How do I contact Afterpay customer service?
You can connect to Afterpay customer support via email at email@example.com or call them at 855-289-6014.
Still have more issues with Afterpay not working, get in touch with Afterpay here and select the tab that best describes the problem or for personalized technical support, please submit a dedicated support request from the Afterpay Help Centre here: https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406 a team member will then reach out to you within 1 business day.
Hopefully, the information in this article might have helped you to know how to fix the Afterpay not working issue easily. If YES, share to help others.
Also, if there is any question(s) about After Pay not working, drop them in the comment box below we will reply as soon as possible.